Privacy Policy

Privacy notice for inquiries · Updated October 6, 2026

Who we are

This website is operated by United Friends’ Global Seafood (UFG SEAFOOD), 6312 N Claremont Avenue, Chicago, IL 60659, USA. Privacy questions: ufgseafood@gmail.com · +1 872-235-7481.

What the inquiry form collects

When you send a quotation inquiry we receive what you type:

• Your name, company, email address and (optionally) phone/WhatsApp number.
• Buyer type, destination country and port, shipment timing, incoterm and overall quantity.
• The products you add, with the quantity and specification notes you enter for each, and your message.

The system also records, automatically:

• The date and time, the website language you were using, and a reference number we generate.
• A random submission ID created in your browser, and a one-way fingerprint of what you submitted, so that pressing Send twice (or retrying after an error) does not create two inquiries. If you edit the form and send again after a failed attempt, the new inquiry may be linked to the earlier one so we know which is current.
• A one-way scrambled value (hash) of your IP address, used only to limit repeated submissions. We do not store your IP address itself, browser details or cookies with the inquiry.
• Technical status of the emails (sent or failed, with a short error code).

Please do not put payment card numbers, passwords or other sensitive information in the form.

Why we use it

• To answer your inquiry, check availability with producers and prepare a quotation.
• To email you an acknowledgment containing your reference number.
• To keep a record of our communication with you.
• To protect the form against misuse.

This website has no advertising or tracking tools, and we do not use inquiry details for advertising or profiling.

Where your inquiry goes

1. Saved first. The inquiry is saved in a database on our web hosting account with Hostinger. The database is kept in a folder outside the public website folder, readable only by the hosting account.
2. Internal notification. A full copy of the inquiry (all the fields above, including your message and phone number) is emailed to our Gmail mailbox, ufgseafood@gmail.com, which is provided by Google. We handle all inquiries — from this form or by any other channel — in this mailbox.
3. Acknowledgment to you. We email your reference number, name, company, destination, timing and the product lines (not your message text) to the address you gave. It is sent through our Gmail account (Google) from ufgseafood@gmail.com.
4. If an email cannot be sent the inquiry stays saved and we retry. The error log contains only reference numbers and technical codes — no names, email addresses or message text.

Sharing. When we check availability or arrange sourcing we share only product details (product, specification, quantity and destination) with producers or other parties. We do not pass your name, company, email address or phone number to them unless you ask us to.

When you simply visit the site

• Your browser stores your cookie choice (and, only if you accept, your language) on your own device; this is not sent to us. See the Cookie Policy.
• Your browser loads typefaces from Google Fonts, so Google receives your IP address and browser details.
• If you use the WhatsApp button, WhatsApp’s own terms and privacy policy apply.
• If you press Accept on the cookie banner, we use Google Analytics 4 (Google) to measure how the site is used: pages viewed, approximate location, browser and device type, referring site, a cookie-based visitor identifier, and a few interaction events (product page viewed, product added to an inquiry, inquiry sent, WhatsApp click). It is configured not to use Google Signals or advertising personalization, and it never receives your name, email, phone number or inquiry text. Nothing is loaded from Google for analytics before you accept; if you reject or make no choice, no analytics runs.
• Our hosting provider may keep standard server logs of requests (for example IP address, time and page) under its own policy.

How long we keep it

• Server copy: each inquiry is saved on the server as a safety copy for 90 days and then deleted automatically (the clean-up runs daily).
• Backups: the database is backed up daily and the newest 14 backup copies are kept, so a deleted inquiry can remain in a backup for up to about two weeks longer.
• Emails: inquiry emails are not deleted automatically; they stay in our Gmail mailbox until we delete them.

Your choices

You can ask us to give you a copy of the details you sent us, correct them or delete them. Email ufgseafood@gmail.com and quote your reference number; we will respond as required by the law that applies to you. You can change your cookie choice at any time from the “Cookie settings” link in the footer.

Security

The form is sent over HTTPS to our server. The database and its backups are stored outside the public website folder with owner-only file permissions. Please remember that no system is completely secure.

Changes and contact

If we change how inquiries are handled we will update this notice and its date. Questions: ufgseafood@gmail.com.